FAQs

CLINICAL TRIALS & RESEARCH

Q: Is participation in a clinical trial free?

A: Yes! You will receive free eye exams, medical care, drugs, and trial related tests during the study period at no cost.

Q: How do I participate in a clinical trial?

A: You can apply through the Clinical Trials page by completing the participation form. Our research team will review you submission and contact you if you qualify.

EYEWEAR & ONLINE STORE

Q: Are these products 100% authentic designer brands?

A: Yes—every item we sell is guaranteed to be 100% authentic. We source directly from luxury eyewear manufacturers and authorized distributors, so you can be confident that the brands we stock are genuine. Each product arrives in its original packaging, which includes the brand’s official case, cleaning cloth, authenticity card, and other accessories when applicable.

Q: Do you offer virtual try-on?

A: Yes. Our Virtual Try-On page allows you to preview select frames on your face using your device’s camera.

Q: Do you accept insurance?

EYE EXAMS: Yes, we work with a variety of vision and medical insurance providers. Please contact our listed offices directly to confirm whether your specific plan is accepted.

FRAMES: We can accept FSA and HSA dollars online regardless of your carrier, so long as your FSA/HSA card is associated with a major credit card company. For all other insurance holders, if your insurance has a frame allowance, we can assist with insurance reimbursements. Please send an email to hello@theneighborhoodeyedoctor.com and attach your purchase receipt and insurance card.

Q: Can these frames be used for prescription lenses?

A: All frames, except for any shield frames, can be used for prescription lenses. We recommend you bringing in your frames to your eye exam appointment for custom measurements and ordering.

ORDERS, SHIPPING & RETURNS

Q: What payment options does you accept?

A: We accept a wide range of payment methods to accommodate our global clientele. These include FSA, HSA, Visa, Mastercard, American Express, Discover, PayPal, and ACH. Your payment is secured and processed through trusted systems to ensure privacy and reliability.

Q: Do you ship to PO boxes?

A: No, please include a physical address to ensure proper delivery of your items.

Q: How fast can I receive my order after purchasing?

A: We prioritize speed and reliability. Most orders will be received within 7-14 days.

Q: Can I change or cancel my order after placing it?

A: Orders may be canceled or changed within 24 hours, provided production has not started. Please contact us as soon as possible for assistance via email: hello@theneighborhoodeyedoctor.com.

Q: What is your return policy?

A: We stand behind the quality of every product we ship. If you receive a defective item, you can return it within 14 days for a full refund or replacement. While returns are rare due to our quality assurance process, we make it simple and hassle-free when needed. Please refer to our Refund Policy for more details.

PRIVACY & DATA PROTECTION

Q: How is my personal and medical information protected?

A: We use administrative, technical, and physical safeguards to protect your data. Please refer to our Privacy Policy for full details on how information is collected and used.

CONTACT

Q: How can I contact customer service?

A: Please email us at hello@theneighborhoodeyedoctor.com